Refund policy

Thank you for shopping with JingleMart. We want every gift to arrive ready to make someone smile, so please read this policy before you order.

All sales are final

Our Christmas gifts and decorations ship directly to you from our fulfillment partners. For that reason we don't accept returns or exchanges, and we don't offer refunds if you change your mind. Please check the product details, size, color, plug type and variant before you place your order.

When something goes wrong, we'll make it right

Please contact us within 14 days of delivery if your order:

• arrived damaged or doesn't work
• isn't the item or variant you ordered
• is missing parts
• hasn't arrived after its estimated delivery window

Email us at jinglemartcontact@gmail.com with your order number and a few photos of the problem. We review every request and, once the issue is confirmed, we'll offer a replacement, a partial refund or a full refund to your original payment method. Please don't send anything back unless we ask you to.

Special cases

If something else has come up, reach out anyway. We look at special cases one by one and will do our best to help.

Cancellations

Need to cancel? Email us as soon as possible. We can cancel orders that haven't been processed or shipped yet.

Your rights

This policy doesn't limit any rights you have under the consumer laws where you live. If those laws give you a right to cancel, return or get a refund, we'll honor it.

Questions? We're happy to help at jinglemartcontact@gmail.com.